Agentforce represents the next generation of enterprise AI - intelligent digital agents that think, act, and collaborate just like your team. Our expertise lies in helping businesses unlock this potential through a structured, practical, and scalable approach. We help businesses deploy AI-driven agents that automate routine tasks, improve team productivity, and supercharge your Salesforce performance across the organization.
With Agentforce, your teams gain intelligent assistance for everything from data management and customer interactions to internal workflows and decision-making. Amdrodd ensures seamless integration, customization, and optimization - empowering your business to operate with greater speed, accuracy, and efficiency while unlocking the full potential of Salesforce.
Our Core Offerings
AI for Sales Acceleration
We build AI agents that improve sales productivity by automating:
Lead capture, qualification & scoring
Personalized follow-ups across channels
Meeting scheduling & reminders
Opportunity insights, forecasting & decision support
Sales workflows integrated with CPQ & CRM
AI for Customer Service & Support
Deliver 24/7 intelligent support using Agentforce-powered automation:
Automated responses for routine queries
Case creation, classification & routing
Knowledge-driven troubleshooting
Escalation handoff to human agents
Post-resolution feedback & CSAT management
Data Cloud + Agentforce Intelligence
Strengthen your agents with unified customer data for deeper insights:
Real-time customer profiles
Behaviour-based recommendations
Predictive analytics
AI-powered segmentation & targeting
Custom Agent Development & Integrations
We specialize in building agents tailored to your workflows:
Apex-powered reasoning & actions
LWC front-end experiences
Integration with external systems (APIs, portals, ERPs, messaging tools)
Multi-channel deployment – web, mobile, email and chat
Governance, Security & Optimization
Enterprise-ready setup to ensure trust and compliance:
Guardrails, permissions & data access control
Conversation monitoring & performance metrics
Continuous change management and improvement cycles
Internal training for your teams
Our Implementation Approach
Discovery
Understand your goals, processes & data
Design
Define agent logic, workflows, integrations
Build
Configure, customize & automate using Salesforce tools
Test
Run validations, UAT, security checks
Deploy
Launch agents with proper governance and monitoring
Optimize
Continuously improve based on performance insights
Build AI agents that deliver real business outcomes - not just conversations.