Amdrodd | Salesforce Consulting

Agentforce Solutions

Agentforce represents the next generation of enterprise AI - intelligent digital agents that think, act, and collaborate just like your team. Our expertise lies in helping businesses unlock this potential through a structured, practical, and scalable approach. We help businesses deploy AI-driven agents that automate routine tasks, improve team productivity, and supercharge your Salesforce performance across the organization.

With Agentforce, your teams gain intelligent assistance for everything from data management and customer interactions to internal workflows and decision-making. Amdrodd ensures seamless integration, customization, and optimization - empowering your business to operate with greater speed, accuracy, and efficiency while unlocking the full potential of Salesforce.

Our Core Offerings

AI for Sales Acceleration

We build AI agents that improve sales productivity by automating:

  • Lead capture, qualification & scoring
  • Personalized follow-ups across channels
  • Meeting scheduling & reminders
  • Opportunity insights, forecasting & decision support
  • Sales workflows integrated with CPQ & CRM

AI for Customer Service & Support

Deliver 24/7 intelligent support using Agentforce-powered automation:

  • Automated responses for routine queries
  • Case creation, classification & routing
  • Knowledge-driven troubleshooting
  • Escalation handoff to human agents
  • Post-resolution feedback & CSAT management

Data Cloud + Agentforce Intelligence​

Strengthen your agents with unified customer data for deeper insights:

  • Real-time customer profiles
  • Behaviour-based recommendations
  • Predictive analytics
  • AI-powered segmentation & targeting

Custom Agent Development & Integrations

We specialize in building agents tailored to your workflows:

  • Apex-powered reasoning & actions 
  • LWC front-end experiences 
  • Integration with external systems (APIs, portals, ERPs, messaging tools) 
  • Multi-channel deployment – web, mobile, email and chat

Governance, Security & Optimization

Enterprise-ready setup to ensure trust and compliance:

  • Guardrails, permissions & data access control 
  • Conversation monitoring & performance metrics  
  • Continuous change management and improvement cycles  
  • Internal training for your teams

Our Implementation Approach

Discovery​

Understand your goals,
processes & data

Design

Define agent logic, workflows,
integrations

Build

Configure, customize &
automate using Salesforce tools

Test

Run validations, UAT,
security checks

Deploy

Launch agents with proper
governance and monitoring

Optimize

Continuously improve based on performance insights

Build AI agents that deliver real business outcomes - not just conversations.